> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neo.projectdiscovery.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a support ticket

> Create a support ticket from the in-app Contact Support form. The backend enriches the request with the authenticated user's identity, plan tier, and org (resolved server-side, never trusted from the client) and opens a thread in Plain. Accepts multipart/form-data so binary attachments can be uploaded in the same request.




## OpenAPI

````yaml https://neo.api.projectdiscovery.io/api/openapi.json post /api/v1/support/tickets
openapi: 3.1.0
info:
  contact:
    name: ProjectDiscovery
    url: https://neo.projectdiscovery.io
  description: Neo API Server - Security agent orchestration platform
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0
  title: Neo API
  version: 1.0.0
servers:
  - description: Production
    url: https://neo.api.projectdiscovery.io
  - description: Local development
    url: http://localhost:8080
security: []
tags:
  - description: Task execution and management
    name: Tasks
  - description: Agent listing and management
    name: Agents
  - description: Public agent directory
    name: Agent Directory
  - description: User file storage management
    name: Files
  - description: User working memory management
    name: Memory
  - description: Scheduled and recurring task management
    name: Schedules
  - description: Knowledge base and semantic search
    name: Knowledge
  - description: Encrypted user credentials and API keys
    name: Secrets
  - description: Neo API key management for programmatic access
    name: API Keys
  - description: User profile and account information
    name: User
  - description: Task and LLM usage tracking
    name: Usage
  - description: Bring Your Own Key provider management
    name: BYOK
  - description: Model discovery and capabilities
    name: Models
  - description: Third-party integrations
    name: Integrations
  - description: Skill knowledge documents for agent prompts
    name: Skills
  - description: Team management and member invitations
    name: Teams
  - description: Prompt library management and discovery
    name: Prompts
  - description: Slack bot integration for workspace installation and OAuth
    name: Slack
  - description: GitHub integration for PR reviews and repository management
    name: GitHub
  - description: Vulnerability issue tracking and management
    name: Issues
  - description: Subscription billing and plans
    name: Billing
  - description: Project management and member assignments
    name: Projects
  - description: SSH key pair generation and management for remote server access
    name: SSH Keys
  - description: Codebase structural analysis and mapping
    name: Codemaps
  - description: AI-generated codebase documentation and security analysis
    name: CodeWiki
  - description: Captured HTTP traffic query and replay
    name: Network Events
paths:
  /api/v1/support/tickets:
    post:
      tags:
        - Support
      summary: Submit a support ticket
      description: >
        Create a support ticket from the in-app Contact Support form. The
        backend enriches the request with the authenticated user's identity,
        plan tier, and org (resolved server-side, never trusted from the client)
        and opens a thread in Plain. Accepts multipart/form-data so binary
        attachments can be uploaded in the same request.
      operationId: post-v1-support-tickets
      requestBody:
        content:
          multipart/form-data:
            schema:
              properties:
                attachments:
                  description: Optional binary attachments (images, video, PDF).
                  items:
                    format: binary
                    type: string
                  type: array
                blocking:
                  description: >-
                    Whether this issue is blocking the user (issue tab only).
                    Raises Plain thread priority.
                  type: boolean
                category:
                  description: Request type (issue tab only; ignored for feedback).
                  enum:
                    - issue
                    - billing
                    - account
                  type: string
                description:
                  description: The user's message. Required, non-empty.
                  type: string
                kind:
                  description: Which tab the submission came from.
                  enum:
                    - issue
                    - feedback
                  type: string
              required:
                - kind
                - description
              type: object
        required: true
      responses:
        '201':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportTicketResponse'
          description: Ticket created
        '400':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
          description: Bad request
        '401':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
          description: Unauthorized
        '500':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
          description: Internal server error
      security:
        - BearerAuth: []
        - ApiKeyAuth: []
components:
  schemas:
    SupportTicketResponse:
      properties:
        success:
          example: true
          type: boolean
        thread_id:
          description: The Plain thread ID created for this ticket.
          type: string
      required:
        - success
      type: object
    ErrorResponse:
      properties:
        code:
          description: >
            Stable machine-readable error code — branch on this rather than

            matching the human `error`/`message` strings. Domain codes include

            `user_spending_cap_reached`, `project_spending_cap_reached`, and

            `insufficient_neo_credits`; otherwise it mirrors the error kind

            (e.g. `forbidden`, `invalid_request`, `not_exists`,
            `already_exists`).
          example: user_spending_cap_reached
          type: string
        error:
          example: Bad request
          type: string
        error_id:
          description: Correlation id for a specific error instance, when present.
          type: string
        kind:
          description: Coarse error category (e.g. "forbidden request", "invalid request").
          example: forbidden request
          type: string
        message:
          description: |
            Human-readable detail (the kind prefixed to the error). For display,
            not for branching.
          type: string
      required:
        - error
      type: object
  securitySchemes:
    BearerAuth:
      bearerFormat: JWT
      description: JWT authentication token
      scheme: bearer
      type: http
    ApiKeyAuth:
      description: Neo API key (neo_sk_* prefix)
      in: header
      name: X-Api-Key
      type: apiKey

````