> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neo.projectdiscovery.io/llms.txt
> Use this file to discover all available pages before exploring further.

# PDCare

> Premium support for Enterprise teams: a named engineer, a private channel, and around-the-clock cover for critical incidents.

<Note>
  PDCare is a **paid upgrade**, available on the [Enterprise plan](/concepts/plans#enterprise) only. It isn't included in any plan by default. Contact your account team to add it.
</Note>

**PDCare** is ProjectDiscovery's premium support tier, purchased as an add-on to Enterprise. It pairs your team with a **named Customer Success Engineer (CSE)** who knows your deployment, keeps your rollout moving, and is your direct line into ProjectDiscovery.

PDCare is priced as a share of your Enterprise subscription, so it scales with the deployment it covers. Your account team quotes it alongside your plan.

## Support tiers

Every plan includes standard support at no extra cost. Paid Support (Enterprise) and PDCare are **paid upgrades** that Enterprise teams can add on top of it.

| | Standard | Paid Support (Enterprise) | PDCare |
| - | - | - | - |
| **Price** | Included | Paid upgrade | Paid upgrade |
| **Available on** | All plans | Enterprise | Enterprise |
| **Coverage** | Best effort | 9x5, local business hours | 9x5, plus 24x7 for critical incidents |
| **Channels** | Documentation and email | Email and support portal | Email, support portal, and a private Slack or Teams channel |
| **Technical contact** | | Technical Support Engineer | Named Customer Success Engineer |
| **Working sessions** | | | Monthly |
| **Rollout plan kept current** | | | ✓ |
| **Business review** | | Automated quarterly report | Live, quarterly |
| **Feature requests** | Tracked | Tracked against your account | Tracked against your account |

Standard support is reached at [support@projectdiscovery.io](mailto:support@projectdiscovery.io).

## What PDCare includes

Your **named CSE** is assigned when PDCare starts and stays with your account. They learn your environment, your targets, and the workflows your team runs, so you don't re-explain your setup every time you open a conversation.

The **private channel** in Slack or Teams is where day-to-day work happens. It's asynchronous and uncapped, and when an issue needs product or engineering depth, your CSE brings the right ProjectDiscovery engineers into the channel with you.

**Monthly working sessions** with your CSE cover whatever is in front of you: tuning tasks, reviewing results, wiring Neo into new systems, or planning the next stage of rollout. Sessions don't roll over from one month to the next.

Your CSE keeps your **rollout plan** current and walks through it at each monthly session. The plan itself is written during onboarding, and PDCare keeps it moving afterwards.

Each quarter, a **live business review** covers your usage, findings, and what's coming on the roadmap.

## Critical incidents

PDCare covers **critical incidents 24x7**, including nights, weekends, and holidays. A critical incident is a complete loss of service, or a security-impacting defect with no workaround.

You make the call when you report it. If you tell us an incident is critical, we treat it as critical. Everything else is handled during your local business hours.

## Onboarding and training

PDCare is ongoing support. **Onboarding** and **training** are purchased separately, and either can sit alongside any support tier.

| Option | What you get |
| - | - |
| **Quick Start** | Two hands-on days in your environment over 30 days, a kickoff and a close-out, and a written summary of what was built and what remains. |
| **Success Period** | Five hands-on days over 30 days, including connecting Neo to your SIEM, SOAR, and ticketing systems, working sessions as often as you need them, and a written rollout plan your CSE drives through to go-live. |
| **Training days** | Instructor-led sessions run against your own environment, targets, and workflows. Attendance is uncapped and the recordings are yours. |

Onboarding is for the few people standing Neo up. Training is for everyone who uses it afterwards. On-site delivery is scoped and quoted on its own.

## FAQs

<AccordionGroup>
  <Accordion title="Can I add PDCare to a Free or Pay As You Go plan?">
    No. PDCare and Paid Support (Enterprise) are available on Enterprise only. If you need either, talk to our team about [moving to Enterprise](https://projectdiscovery.io/request-demo).
  </Accordion>

  <Accordion title="How is PDCare priced?">
    As a share of your Enterprise subscription, with a minimum annual fee. Your account team quotes it alongside your plan.
  </Accordion>

  <Accordion title="Does PDCare include onboarding or training?">
    No. PDCare is ongoing support. Onboarding (Quick Start or Success Period) and training days are purchased separately and work with any support tier.
  </Accordion>

  <Accordion title="Who responds to a critical incident outside business hours?">
    Critical incidents are covered around the clock. Outside your CSE's working hours, an on-call ProjectDiscovery engineer picks it up, and your CSE takes it back when their day starts.
  </Accordion>

  <Accordion title="Do unused working sessions carry over?">
    No. Working sessions are monthly and don't roll over. The private channel is uncapped, so anything that comes up between sessions goes there.
  </Accordion>
</AccordionGroup>


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