> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neo.projectdiscovery.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix Jira and Confluence connection states, awaiting-install, reconnects, and site switching.

Jira and Confluence connect separately, so check the specific product you're fixing in **Settings → Applications**.

## Connection states

Neo shows where you are in the connect flow:

* **Not connected**: you haven't authorized Atlassian yet, or you disconnected. Select the product and click **Authorize** to start.
* **Awaiting install**: you authorized, but the app isn't installed on a site yet. Click **Install** and approve it in Atlassian.
* **Connected**: Neo is live and responds to `@neo`.

## It still says "Awaiting install" after I installed

The install takes a moment to reach Neo, and the status updates on its own.

* Wait a minute or two, and it switches to **Connected** automatically.
* Confirm you installed on the **same site** you meant to connect.

## I reconnected but had to install again

The app was fully **uninstalled** from Atlassian, so reconnecting needs a reinstall.

* If the app is still installed, **Reconnect** only needs the Authorize step.
* If it was uninstalled, authorize **and** install again.

## It connected to the wrong site

Your Atlassian account can access more than one site.

* If Neo asks, pick the right site in the **Choose a site** step.
* To move later, just install Neo on the site you want, and it becomes the connected one.

## Neo doesn't respond to `@neo`

* The comment didn't mention `@neo` (or `/neo`). Plain comments are ignored.
* The product isn't **Connected**. Check its status in Settings.
* The app is **Outdated** after a permissions change. A site admin approves the update in **Atlassian → Manage apps**.

## Neo won't read Confluence

* Confluence must be connected on its own, since connecting Jira alone isn't enough.
* **Confluence is read-only.** Neo can read and search pages but can't create or edit them.

## Disconnect didn't remove the app from Jira

This is expected. Disconnecting in Neo drops the link but **leaves the app installed**. To fully remove Neo, uninstall it from **Atlassian admin → Manage apps**.

## Still need help?

* [Privacy & Support](/integrations/jira-privacy-and-support)
* [ProjectDiscovery Support](https://projectdiscovery.io/support)
* [ProjectDiscovery Contact](https://projectdiscovery.io/contact)