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This is the trust and support reference for Neo in Jira and Confluence.

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What data Neo uses

Neo only uses Atlassian data to support the request you make, whether you mention @neo in Jira or ask Neo in a task. That includes:
  • the issue (and comment) you asked Neo to work on, including its description, comments, and attachments
  • site, project, and issue details needed to act in the right place
  • Confluence pages Neo reads for context (read-only, and only when Confluence is connected)
  • your identity, to route the request to the right Neo team
Neo uses this to run the task, reply in the issue, and keep it tied to your team.

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How Neo handles it

  • Neo never trains on your data, including your prompts, findings, or Jira and Confluence content.
  • Your data stays within Neo’s customer-scoped environment.
  • Credentials and sensitive data follow Neo’s platform security controls.
For the full model, see Security & Privacy.

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The Neo bot

Neo acts as a native Atlassian app, running as a bot rather than a user. It uses no Jira seat or license and only acts when you direct it. Confluence access is read-only.

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Support

For deeper security or compliance questions, the Trust Center is the best starting point, or reach out through the support paths above.