Connection states
Neo shows where you are in the connect flow:- Not connected: you haven’t authorized Atlassian yet, or you disconnected. Select the product and click Authorize to start.
- Awaiting install: you authorized, but the app isn’t installed on a site yet. Click Install and approve it in Atlassian.
- Connected: Neo is live and responds to
@neo.
I can’t find Neo on the Atlassian Marketplace
Neo isn’t listed there, so searching the Marketplace for “Neo” or “ProjectDiscovery” returns nothing. That’s expected. Neo is installed with a direct install link instead. Start from Neo: Settings → Applications, select Jira or Confluence, and follow the connect flow. If an admin has to approve it, send them the install link rather than restarting the setup as them. See Have your Atlassian admin approve the install.Atlassian won’t let me approve the install
Approving the install needs Jira or Confluence admin rights. Without them the approval is refused and the connection stalls before Connected. This only blocks the Install step. Authorize needs no admin rights, so complete that yourself first: it lets Neo recognize your site so the install links up automatically when your admin approves it. Send your admin the install link from that product’s entry in Neo’s Applications settings, or the URL of the Atlassian consent screen your own connect flow opened. Your admin doesn’t need a Neo account to approve it. Once they approve it, the install lands and Neo updates on its own. Both links are in Have your Atlassian admin approve the install.It still says “Awaiting install” after I installed
The install takes a moment to reach Neo, and the status updates on its own.- Wait a minute or two, and it switches to Connected automatically.
- Confirm you installed on the same site you meant to connect.
I reconnected but had to install again
The app was fully uninstalled from Atlassian, so reconnecting needs a reinstall.- If the app is still installed, Reconnect only needs the Authorize step.
- If it was uninstalled, authorize and install again.
It connected to the wrong site
Your Atlassian account can access more than one site.- If Neo asks, pick the right site in the Choose a site step.
- To move later, just install Neo on the site you want, and it becomes the connected one.
Neo doesn’t respond to @neo
- The comment didn’t mention
@neo(or/neo). Plain comments are ignored. - The product isn’t Connected. Check its status in Settings.
- The app is Outdated after a permissions change. A Jira or Confluence admin approves the update in Atlassian → Manage apps.
Neo can’t read or write Confluence
- Confluence must be connected on its own, since connecting Jira alone isn’t enough.
- Neo can read, search, create, update, and archive Confluence pages once connected.
- If page creates or edits fail, the install may be Outdated after the write-permission change. A Confluence admin approves the update in Atlassian → Manage apps.