PDCare is a paid upgrade, available on the Enterprise plan only. It isn’t included in any plan by default. Contact your account team to add it.
Support tiers
Every plan includes standard support at no extra cost. Paid Support (Enterprise) and PDCare are paid upgrades that Enterprise teams can add on top of it.
Standard support is reached at support@projectdiscovery.io.
What PDCare includes
Your named CSE is assigned when PDCare starts and stays with your account. They learn your environment, your targets, and the workflows your team runs, so you don’t re-explain your setup every time you open a conversation. The private channel in Slack or Teams is where day-to-day work happens. It’s asynchronous and uncapped, and when an issue needs product or engineering depth, your CSE brings the right ProjectDiscovery engineers into the channel with you. Monthly working sessions with your CSE cover whatever is in front of you: tuning tasks, reviewing results, wiring Neo into new systems, or planning the next stage of rollout. Sessions don’t roll over from one month to the next. Your CSE keeps your rollout plan current and walks through it at each monthly session. The plan itself is written during onboarding, and PDCare keeps it moving afterwards. Each quarter, a live business review covers your usage, findings, and what’s coming on the roadmap.Critical incidents
PDCare covers critical incidents 24x7, including nights, weekends, and holidays. A critical incident is a complete loss of service, or a security-impacting defect with no workaround. You make the call when you report it. If you tell us an incident is critical, we treat it as critical. Everything else is handled during your local business hours.Onboarding and training
PDCare is ongoing support. Onboarding and training are purchased separately, and either can sit alongside any support tier.
Onboarding is for the few people standing Neo up. Training is for everyone who uses it afterwards. On-site delivery is scoped and quoted on its own.
FAQs
Can I add PDCare to a Free or Pay As You Go plan?
Can I add PDCare to a Free or Pay As You Go plan?
No. PDCare and Paid Support (Enterprise) are available on Enterprise only. If you need either, talk to our team about moving to Enterprise.
How is PDCare priced?
How is PDCare priced?
As a share of your Enterprise subscription, with a minimum annual fee. Your account team quotes it alongside your plan.
Does PDCare include onboarding or training?
Does PDCare include onboarding or training?
No. PDCare is ongoing support. Onboarding (Quick Start or Success Period) and training days are purchased separately and work with any support tier.
Who responds to a critical incident outside business hours?
Who responds to a critical incident outside business hours?
Critical incidents are covered around the clock. Outside your CSE’s working hours, an on-call ProjectDiscovery engineer picks it up, and your CSE takes it back when their day starts.
Do unused working sessions carry over?
Do unused working sessions carry over?
No. Working sessions are monthly and don’t roll over. The private channel is uncapped, so anything that comes up between sessions goes there.